Refund policy

What Is Our Return Policy?

Please reach out to us if you are not 100% satisfied, and one of our Tea Specialists will be happy to help. We are available via phone, chat, or email Monday thru Friday from 9 am-5 pm PST. Click here to go to our Contact Page. If we make any mistakes in your order, we will be happy to correct your order. 

Address Mistakes

My Order Hasn't Shipped Yet
We understand that mistakes happen when placing online orders. Please double-check your shipping address during checkout and when you receive the order confirmation. If you notice an error in your shipping address, please get in touch with us as soon as possible. We will try our best to intercept the order before it is shipped and make the change to your address, free of charge. Any address changes may delay the shipment of your order.

My Package Has Shipped
If the package has already been shipped, we can attempt to intercept it and have it rerouted to the correct address. The charge for this service is $15.95, which the carrier charges us to reroute a package.

When We Reach Out
Occasionally our shipping software will detect address mistakes (i.e., missing apartment number). If that happens, we will pull your order and email you a request to update your address. If you do not respond to our request after 30 days, we will cancel the order and issue a refund.

Returning Accessories

Returning Unopened & Unused Accessories
If you would like to return an unopened and unused accessory, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. You will be responsible for packaging the product back up safely (we recommend you keep the original packaging the product was sent in for ease of return). Once we receive the returned product and verify it hasn’t been opened or used, we will initiate a refund less the return shipping charge.

Returning Opened Accessories
Unfortunately, you cannot return an opened and/or used accessory.

My Accessory Is Defective
If there is a product defect, please reach out to us within 30 days, and we can assist with replacement parts or replacement accessories.

Returning Tea & Matcha

If you are not completely satisfied with your tea, please reach out to us, and one of our Tea Specialists will assist you. With tea, there are numerous ways to prepare and drink tea. So, our first goal will be to assist you in tea preparation and improve your experience in any way we can. If you would still like to return your tea, we have different policies for opened and unopened tea. The only teas that are not returnable are our sample bags.

Returning Unopened Tea
For unopened tea, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. You will be responsible for packaging the product back up safely (we recommend you keep the original packaging the product was sent in for ease of return). Once we receive the returned product and verify it hasn’t been opened or used, we will initiate a refund less the return shipping charge ($4.95).

Returning Opened Tea
For opened tea, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. You will be responsible for packaging the product back up safely and all returns must be in their original packaging. Once we receive the returned product, we will initiate a refund less the return shipping charge ($4.95) and a 25% disposal fee.

Returning Samplers

Samples are only returnable if they are unopened and the packaging is fully in tact within 30 days of purchase. Opened samplers are non-returnable. 

For All Returns

For all returns, please allow 3-5 business days after your return has reached our facility for us to complete the return process. After the return process is complete, we will refund the method of payment that was originally used to make the purchase. Depending on your payment method, refunds may take several business days to post to your account.

Full Leaf Tea Company reserves the right to refuse returns at their discretion. 

Return must be sent back within 1 week of receiving a return label to be refunded. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customers@fullleafteacompany.com.